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Re: Novabackup mail dropped due to 451 error

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From:
john habermann
Date:
April 18, 2006 16:46
Subject:
Re: Novabackup mail dropped due to 451 error
Message ID:
a03253580604181645p63831447k354a9a6e78f95621@mail.gmail.com
Hi Charlie

On 4/13/06, Charlie Brady <charlieb-qpsmtpd@budge.apana.org.au> wrote:
>
> On Wed, 12 Apr 2006, john habermann wrote:
>
> > Hi Peter
> >
> > On 4/7/06, Peter J. Holzer <hjp@hjp.at> wrote:
> >> On 2006-04-07 14:55:58 +1000, john habermann wrote:
> >>
> >> Since the error occurs within less than 1 second of the start of the
> >> transmission, it can't be a timeout. So the connection is probably
> >> dropped for some reason. It is probably best to use a packet sniffer
> >> (ethereal works well in my experience) to check what the client and
> >> server actually send.
> >
> > I have used tethereal to capture the communication between the server.
> > This is what I have between the 354 go ahead and the 451 error:
> >
> > 45.636243    10.1.0.10 -> 10.1.0.143   SMTP Response: 354 go ahead
> > 45.636415   10.1.0.143 -> 10.1.0.10    TCP 1847 > smtp [FIN, ACK]
> > Seq=227 Ack=479 Win=65057 Len=0
> > 45.639529    10.1.0.10 -> 10.1.0.143   SMTP Response: 451 Incomplete DATA
> >
> > I am afraid it doesn't mean anything to me. Should I try capturing the
> > full packet information rather than trying just the summary of the
> > packets.
>
> Well, yes, ... but I think you have shown enough to say that the client
> has asked to close the connection without sending any data.
>
> What do the client logs say? Do you have a support arrangement with the
> vendor of the client software?

No we don't, it is actually in another office so I have no experience
with it but the techie in that office tells me that it is actually a
demo version so we have no support contract. He also says that it is a
labour intensive and error prone and would be great if we could junk
it. I think this just gives us further incentive to find an
alternative.

Thanks for your help
>
> ---
> Charlie
>


--
John Habermann
The Wilderness Society
www.wilderness.org.au

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